Terms & Conditions

Making a purchase could not be easier. Just browse Wire Shop (UK), and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

PAYMENT

Payment is via PayPal and you can use your credit or debit cards.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

The Wire Shop (UK) who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact The WireShop, please email us using the form on the contact page.

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be undamaged and fit for resale.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

For orders made from the UK, 20% VAT is included.

We will normally despatch your order to you in 5 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

RETURNS

Items may be returned for refund within 7 days of receipt as long as they are unopened, undamaged and fit for resale. The buyer will be liable for return postage as well as the initial postage cost if applicable and a 10% restocking fee.

Any damaged/faulty items must be reported to sales@wireshop.co.uk within 24hrs of receipt. Any sign of damage with courier deliveries, you MUST please sign ‘DAMAGED’ on receiving item, signing ‘UNCHECKED’ is not acceptable, the courier will assume from this that the goods are accepted as delivered. signing as ‘DAMAGED’ you will be covered by replacement insurance, all parcels leave us immaculate so any damage to packaging will be caused in transit.

After this time we cannot process any claims. In the event of a damaged/faulty product please contact us straight away and we will advise as to the best course of action.

Business opening hours: Monday to Friday 8.30am to 5pm.

Company Registration No: 08862594.